How do I confirm someone is in North Platte?
North Platte's line in the ICE directory names a building, not the people inside. Enter an A-number or exact name, with country of birth, at ice.gov/locator. An empty result may mean the person is under 18 or not yet entered, and ICE then points to the field office. Call the center at (308) 535-9599 with full name, aliases, date and country of birth; ICE gives no call hours. The same number takes urgent messages: leave the full name, A-number, and your name and callback number, since detainees cannot receive incoming calls.
What are the visiting rules in North Platte?
In-person visits are Monday through Friday, 9 a.m. to 4 p.m., and non-contact. Remote visits run from 6 a.m. to 10 p.m. and need a ProdigySales account and video approval. Two people at most, counting children. Arrive 10 minutes early with a driver's license, state or military ID, or passport. Anyone under 18 needs a biological parent and the child's birth certificate. A protection or no-contact order bars the visit and risks arrest. Keep shoulders covered and hems within 6 inches of the kneecap when seated; leggings and tank tops are barred. Religious headgear is allowed, but other hats, scarves, gloves and coats are not.
How do I set up a phone account with Prodigy?
ICE's page describes two accounts. Prepaid Collect is funded by the person receiving the calls, can be refunded on request, and expires 6 months after last use unless state law says otherwise. PIN Debit belongs to the detainee, relatives can add to it, and nothing is refunded. Set up at prodigysales.com or call 866-700-4545 with a $5.95 deposit fee; the automated line, 866-797-5578, charges $3.00. Calls cannot come in from outside, so this account is how the person reaches family.
How do I send money, mail or an email?
ICE says funds left at the center must be cash or a money order, and it strongly discourages mailing cash. Funds can also go through jailatm.com or the lobby kiosk. Letters need the last 4 digits of the A-number and your name and address; officers inspect them for contraband without reading them. Email through jailatm.com carries a small per-message cost and needs staff approval first. Before sending any package, call the field office at (612) 843-8600. ICE's page has no commissary price list.
Who handles the case, and what comes next?
ICE's page, updated August 6, 2026, lists ICE St. Paul at (612) 843-8600, while its field office list shows (612) 409-7799, so try both. A lawyer shows a bar card, follows the general visit rules, and needs a G-28 on file to learn the deportation officer. Court questions go to 1-800-898-7180 because no court is named for North Platte; see how to find the court and hearing. Custody questions belong in the bond hearing guide, and the Nebraska directory shows nearby options.