How do I confirm someone is at the Washoe County Jail?
A line in the ICE facility directory does not place any one person here,. ice.gov/locator takes an A-number or exact name with country of birth. Then call the main line, (775) 328-3001, between 8 a.m. and 4 p.m. with names, aliases and date of birth. If the locator is empty, call the Salt Lake City Field Office at (801) 736-1200. ICE lists (775) 789-3000 in Reno for lawyers with a G-28, consular staff and packages, not family searches.
How do visits work in Reno?
ICE's page, updated August 6, 2026, describes remote video visits through iWebVisit.com for general population inmates, two a day, Monday to Saturday from 8:30 a.m. to 11 a.m. and 5 p.m. to 10:30 p.m., and Sundays from 5 p.m. to 6 p.m. The Sheriff's page names Smart Communications instead: make an account at smartinmate.com if you are 18 or older, upload ID and a face photo, and book 24 hours ahead. It offers lobby video Monday to Friday, 8 a.m. to 9:30 p.m. The platforms differ, so call (775) 328-2952 before booking.
Where do letters go?
The Sheriff sends personal letters and photos to Smart Communications / Washoe County Detention Facility, the person's name and inmate number, PO Box 9163, Seminole, FL 33775-9137. Legal mail, court papers and publications go to Washoe County Sheriff's Office, 911 Parr Blvd., Reno, NV 89512. ICE's page instead asks for the last 4 digits of the A-number, so include both numbers if you can. Before a package, ICE points to 6999 Sierra Center Parkway, Reno, NV 89511, (775) 789-3000.
How do I add money and set up calls?
The Sheriff lists kiosks in its foyer and visiting lobby for cash or card, and card payments through JailATM for commissary. Mailed money orders or cashier's checks must carry the person's name and be addressed to Washoe County Jail, ATTN: Inmate Accounting; the money page gives no street address, so confirm it at (775) 328-3001, and do not assume the Florida letter box applies. ICE warns against mailing cash. Call credit is separate, through Smart Communications at 1-800-943-2189 or 888-253-5178. The Sheriff describes one 15-minute call a week at no charge, not international. Ask whether these rules cover ICE detainees.
How do urgent messages, lawyers and the case work?
No one here can take an incoming call. Urgent messages go to (775) 328-3308 with the full name, A-number and your callback number. Lawyers visit in person daily, 8 a.m. to 11 a.m. and 1 p.m. to 7 p.m., or remotely; confidential status needs one in-person approval with photo ID and bar card. Reno has no court named on ICE's page, only 1-800-898-7180; see how to find the court and hearing and the bond hearing guide. ICE Salt Lake City answers at (801) 736-1200, and the Nevada directory lists other sites.