Why is the New Orleans Asylum Office in Metairie?
USCIS does not explain the location, and it calls this site the New Orleans Asylum Sub-Office. The street address is 2424 Edenborn Avenue, Suite 300, Metairie, LA 70001, on both the office page, dated April 20, 2026, and the RAIO directory. Do not head to downtown New Orleans. That is where EOIR lists the New Orleans Immigration Court at One Canal Place, 365 Canal Street, Suite 500, a separate agency. If you hold a court paper rather than an interview notice, use our guide to confirming your hearing date and court.
How long does it take to get to Edenborn Avenue by bus?
USCIS says most transit routes from New Orleans require at least one to two hours and multiple bus changes, plus walking time in Metairie. Its page lists RTA in New Orleans at norta.com or 504-248-3900 and Jefferson Transit in Metairie at jeffersontransit.org or 504-818-1077, and you may need both. Taxis are available, but USCIS notes that some companies accept cash only, so carry cash if you plan to rely on one. No route number or stop is named. Do a trial trip or build in extra time, because the interview time on your notice does not move for a missed connection.
Where do I park and which way do I drive?
USCIS says parking in the building garage costs nothing. Park on Level 4 or higher in undesignated spots; an elevator reaches the ground floor. From New Orleans and points east, take I-10 West to Exit 228 (Causeway Boulevard North), follow signs toward Causeway Boulevard South, turn right onto S. Service Road West and left onto Edenborn Avenue. From points west, take I-10 East to Exit 226 (Clearview Parkway South, LA-3152), turn left onto S. Service Road West and right onto Edenborn Avenue. The office is accessible to people with disabilities, and interview accommodations go through the USCIS Contact Center at 1-800-375-5283.
Which address and phone should I use for this office?
Be careful with both. The USCIS page prints the mailing address twice, once as 2424 Edenborn Avenue and once as 424 Edenborn Avenue, both Suite 300. The street address and the RAIO directory say 2424, so the 424 line looks like a typo, but USCIS has not said so. Confirm before mailing evidence on a pending Form I-589 application. USCIS prints 281-931-2100 as the phone, yet its 2011 contact list shows that number as the Houston Asylum Office main line, and we have not tested it. Use neworleans.asylum@uscis.dhs.gov or the Contact Center instead, Monday to Friday, 8 a.m. to 8 p.m. Eastern. Since April 20, 2026, the office has taken no walk-ins.
What if I live in Tennessee, Arkansas or Mississippi?
USCIS lists all of Louisiana, Arkansas, Mississippi and Tennessee under this office, and its page names no second site. That makes Metairie a long trip from much of the area. The separate USCIS scheduling page does mention circuit ride locations for people far from an asylum office, as resources permit, so read the address on your notice before arranging travel. Our affirmative asylum guide covers the interview, and our asylum services page covers help with a case. USCIS also expects you to keep your address current, through the Contact Center or uscis.gov/ar-11.